Refund & Cancellation Policy
All ticket sales through IceBreaker are final. Refunds are issued only when an event is officially cancelled or postponed by its organizer. Each event is run by its organizer; where an organizer publishes its own refund terms at checkout, those terms apply to that event.
All sales are final
Completed ticket purchases are non-refundable, non-transferable, and not eligible for exchange, upgrade, or downgrade for reasons unrelated to the event itself — including a change of plans, a scheduling conflict, or not showing up. Please review your order carefully before paying.
Cancelled events
If an organizer officially cancels an event, affected ticket holders are refunded the ticket price to their original payment method. You'll be notified through the contact details on your order.
Postponed or rescheduled events
If an event is postponed or moved to a new date, your ticket stays valid for the rescheduled event — you don't need to do anything. If you can't attend the new date, you may request a refund of the ticket price, subject to the organizer's posted guidelines.
Service Fee
The Service Fee added at checkout (VAT-inclusive) covers payment handling, platform services, and administrative costs, and is non-refundable in all circumstances — including cancelled or postponed events. Refunds cover the ticket price only.
How to request a refund
For a cancelled or postponed event, contact the event organizer or email [email protected] with your order number, full name, and the email and mobile number used at checkout. Approved refunds return to your original payment method; timing depends on how you paid — e-wallet refunds (such as GCash) typically arrive within a few business days, while card and online-banking refunds can take 15–30 banking days, depending on your bank or card issuer.
Chargebacks & disputes
If you don't recognize a charge or believe there's an error, please email [email protected] before filing a dispute with your bank — we can usually resolve it faster. When a payment is refunded or reversed, the associated tickets are voided.
Questions? Email [email protected].